Return & Refund Policy for Shevara Hair
At Shevara Hair (https://shevarahair.com) ,we value customer satisfaction and strive to provide premium-quality products. This Return & Refund Policy explains the conditions for returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return or exchange:
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Products must be unused, unworn, and in their original packaging.
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Returns must be initiated within [7 or 14 days] from the date of delivery.
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A valid proof of purchase (order number, invoice) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or special-order products.
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Clearance or final-sale items.
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Used or damaged products not due to our error.
3. Return Process
To request a return:
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Contact us via [email protected] or our Contact Page: https://shevarahair.com/contact
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Provide your order number and reason for the return.
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We will provide instructions for shipping the product back.
4. Refunds
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Refunds will be issued after the returned item is inspected and approved.
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Refunds will be processed to the original payment method within [7 business days] after approval.
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Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
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Exchanges are available for defective or damaged products.
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If the requested replacement item is unavailable, a full refund will be issued.
6. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping method for your return.
7. Late or Missing Refunds
If you have not received your refund after the stated processing time:
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Check your bank account.
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Contact your credit card company or bank.
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If you still have not received it, contact us at [email protected].
8. Contact Us
For any questions about our Return & Refund Policy, please contact:
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Email: [email protected]
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Contact Page: https://shevarahair.com/contact